return policy

 

 

Return Management Switzerland:


Warehouse Switzerland


prodis-design GmbH/ keycabins


Oberer Kanalweg 7

CH-2558 Aegerten

Switzerland

Return Management EU:


Warehouse EU

 
prodis-design GmbH/ keycabins


Blauenstrasse 69

D-79576 Weil am Rhein

Germany

 

Terms of delivery
We strive for a fast delivery. If a part of the order can not be delivered immediately, because we were not supplied in due time without our own fault, the remaining goods will be re-delivered without recalculation of the transport charges, as far as this is reasonable for the customer. 

If the ordered product is not available from us, this will be indicated in the product in the shop with a delivery time. Should there be any delays after this specified delivery time, because we were not supplied or late due to our fault, we will inform the customer. We will then be released from our obligation to pay and could withdraw from the contract. If the customer has already made payments, we will refund them immediately.

The order is shipped by DHL resp. by post. 

Delivery times
The deadline for deliveries starts on the day following the conclusion of the contract and ends on the last day of the deadline. If the first and the last day fall on a Saturday, Sunday or on a nationally recognized holiday, resp. the deadline ends on the following working day. 

The delivery times for orders are: 
- from Switzerland are 1-3 working days (is stored as a standard in the shop so) 
- from the EU is 3-5 working days. 
- from non EU countries as well as world amount to 5-8 days. 


Warranty conditions  (manufacturer's warranty of prodis-design GmbH)
We as a manufacturer (prodis-design GmbH) grant a 2-year warranty on the goods offered. The period for the calculation of the guarantee period begins with the invoice date. If material or manufacturing defects occur during this period, we, as the guarantor, grant one of the following under the warranty: 

- free repair of the goods or 
- free replacement of the goods against an equivalent article (possibly also a successor model, if the original goods are not more available). 

In case of warranty please contact the guarantor: 

prodis-design GmbH 
Dotzigenstrasse 5 
CH-3264 Diessbach b.Büren 
Switzerland 
[email protected]

Guarantee claims are excluded in the event of damage to the goods due to: 

- Abusive or improper handling 
- Environmental influences (moisture, heat, overvoltage, dust, etc.) 
- Failure to observe any safety precautions 
- Failure to observe the operating instructions 
- Violent use (eg blow, shock, fall) 
- Unauthorized repair attempts 
- normal wear and tear 

A claim of the guarantee service requires that we are allowed to examine the warranty claim by sending in the goods. It is important to ensure that damage during transport through appropriate packaging is avoided.

To apply for the guarantee you must enclose a copy of the original invoice of the consignment. Without settling this invoice copy, we can reject the warranty. The transmission of the invoice copy is used to calculate the warranty period. 

Note: 
Your statutory rights against us under the purchase agreement concluded with us are in no way limited by this guarantee. In particular, any existing statutory warranty rights to us remain unaffected by this warranty. 

If the purchased item is defective, you can therefore in any case to us under the statutory warranty, regardless of whether a warranty claim exists or the guarantee is claimed. 


delivery costs
Shipping to Switzerland and the EU are free shipping. 
For shipping to non-EU countries we charge a flat rate per order following shipping 30.00 Euro

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