shipping information

 

Terms of delivery 

We strive for a fast delivery. If a part of the order can not be delivered immediately, because we were not supplied in due time without our own fault, the remaining goods will be re-delivered without recalculation of the transport charges, as far as this is reasonable for the customer. 

If the ordered product is not available from us, this will be indicated in the product in the shop with a delivery time. Should there be any delays after this specified delivery time, because we were not supplied or late due to our fault, we will inform the customer. We will then be released from our obligation to pay and could withdraw from the contract. If the customer has already made payments, we will refund them immediately.

The order is shipped by DHL resp. by post. 


Delivery times 

The deadline for deliveries starts on the day following the conclusion of the contract and ends on the last day of the deadline. If the first and the last day fall on a Saturday, Sunday or on a nationally recognized holiday, resp. the deadline ends on the following working day. 

The delivery times for orders are:  
- from Switzerland are 1-3 working days (is stored as a standard in the shop so) 
- from the EU is 3-5 working days. 
- from non EU countries as well as world amount to 5-8 days. 
 




Warranty conditions (manufacturer's warranty of prodis-design GmbH)

We as a manufacturer (prodis-design GmbH) grant a 2-year warranty on the goods offered. The period for the calculation of the guarantee period begins with the invoice date. If material or manufacturing defects occur during this period, we, as the guarantor, grant one of the following under the warranty: 

- free repair of the goods or 
- free replacement of the goods against an equivalent article (possibly also a successor model, if the original goods are not more available). 

In case of warranty please contact the guarantor: 

prodis-design GmbH  
Dotzigenstrasse 5  
CH-3264 Diessbach b.Büren  
Switzerland 
info@prodis-design.com 

Guarantee claims are excluded in the event of damage to the goods due to: 

- Abusive or improper handling 
- Environmental influences (moisture, heat, overvoltage, dust, etc.)  
- Failure to observe any safety precautions  
- Failure to observe the operating instructions 
- Violent use (eg blow, shock, fall)  
- Unauthorized repair attempts  
- normal wear and tear 

A claim of the guarantee service requires that we are allowed to examine the warranty claim by sending in the goods. It is important to ensure that damage during transport through appropriate packaging is avoided.

To apply for the guarantee you must enclose a copy of the original invoice of the consignment. Without settling this invoice copy, we can reject the warranty. The transmission of the invoice copy is used to calculate the warranty period. 

Note: 
Your statutory rights against us under the purchase agreement concluded with us are in no way limited by this guarantee. In particular, any existing statutory warranty rights to us remain unaffected by this warranty. 

If the purchased item is defective, you can therefore in any case to us under the statutory warranty, regardless of whether a warranty claim exists or the guarantee is claimed. 


delivery costs

Shipping to Switzerland and the EU we charge a flat rate per order following shipping 4.00 CHF / 4.00 Euro. 
For shipping to non-EU countries we charge a flat rate per order following shipping 7.00 Euro

 

Special instructions for shipping abroad:

In the case of shipping to non-EU countries, additional taxes or costs (eg customs duties) are incurred in connection with your order that are not paid by us or charged by us, but are paid directly by you to the responsible customs office. or tax authorities. For details please contact these authorities.

Countries to ship to:

  Standard Returns
Switzerland CHF 4.00
Albania CHF 4.00
Andorra CHF 4.00
belarus CHF 4.00
Belgium CHF 4.00
Bosnia and Herzegovina CHF 4.00
Bulgaria CHF 4.00
Denmark CHF 4.00
Germany CHF 4.00
Estonia CHF 4.00
Faroe CHF 4.00
Finland CHF 4.00
France CHF 4.00
Georgia CHF 4.00
Gibraltar CHF 4.00
Greece CHF 4.00
Ireland CHF 4.00
Iceland CHF 4.00
Italy CHF 4.00
Croatia CHF 4.00
Latvia CHF 4.00
Liechtenstein CHF 4.00
Lithuania CHF 4.00
Luxembourg CHF 4.00
Malta CHF 4.00
Macedonia CHF 4.00
monaco CHF 4.00
Montenegro CHF 4.00
montserrat CHF 4.00
Netherlands CHF 4.00
Norway CHF 4.00
Austria CHF 4.00
Poland CHF 4.00
Portugal CHF 4.00
Republic of Moldova CHF 4.00
Romania CHF 4.00
Russian Federation CHF 4.00
San Marino CHF 4.00
Sweden CHF 4.00
Serbia and Montenegro CHF 4.00
Slovakia CHF 4.00
Slovenia CHF 4.00
Spain CHF 4.00
Svalbard and Jan Mayen CHF 4.00
Czech Republic CHF 4.00
Turkey CHF 4.00
Ukraine CHF 4.00
Hungary CHF 4.00
Vatican city CHF 4.00
United Kingdom CHF 4.00
Cyprus CHF 4.00
Algeria CHF 7.00
angola CHF 7.00
Equatorial Guinea CHF 7.00
Ethiopia CHF 7.00
benin CHF 7.00
Botswana CHF 7.00
Burkina Faso CHF 7.00
burundi CHF 7.00
Côte d'Ivoire CHF 7.00
Democratic Republic of Congo CHF 7.00
Djibouti CHF 7.00
eritrea CHF 7.00
Gabon CHF 7.00
Gambia CHF 7.00
Ghana CHF 7.00
Guinea-Bissau CHF 7.00
Cameroon CHF 7.00
Cape Verde CHF 7.00
Kenya CHF 7.00
Comoros CHF 7.00
Congo CHF 7.00
Lesotho CHF 7.00
Liberia CHF 7.00
Madagascar CHF 7.00
Malawi CHF 7.00
mali CHF 7.00
Morocco CHF 7.00
Mauritania CHF 7.00
Mauritius CHF 7.00
mayotte CHF 7.00
Mozambique CHF 7.00
Namibia CHF 7.00
Niger CHF 7.00
Nigeria CHF 7.00
Reunion CHF 7.00
Rwanda CHF 7.00
Zambia CHF 7.00
Sao Tome and Principe CHF 7.00
Senegal CHF 7.00
Seychelles CHF 7.00
Sierra Leone CHF 7.00
Zimbabwe CHF 7.00
Somalia CHF 7.00
South Africa CHF 7.00
sudan CHF 7.00
Swaziland CHF 7.00
Tanzania CHF 7.00
togo CHF 7.00
Chad CHF 7.00
Tunisia CHF 7.00
Uganda CHF 7.00
Western Sahara CHF 7.00
Central African Republic CHF 7.00
Afghanistan CHF 7.00
Armenia CHF 7.00
Azerbaijan CHF 7.00
Bangladesh CHF 7.00
bhutan CHF 7.00
Brunei Darussalam CHF 7.00
China CHF 7.00
Democratic People's Republic of Korea CHF 7.00
India CHF 7.00
Indonesia CHF 7.00
Japan CHF 7.00
Cambodia CHF 7.00
Kazakhstan CHF 7.00
Kyrgyzstan CHF 7.00
Laos CHF 7.00
Malaysia CHF 7.00
Maldives CHF 7.00
Mongolia CHF 7.00
Myanmar CHF 7.00
Nepal CHF 7.00
Northern Mariana Islands CHF 7.00
East Timor CHF 7.00
Pakistan CHF 7.00
Philippines CHF 7.00
Republic of Korea CHF 7.00
Singapore CHF 7.00
Hong Kong Special Administrative Region CHF 7.00
Special Administrative Region Macao CHF 7.00
Sri Lanka CHF 7.00
suriname CHF 7.00
Tajikistan CHF 7.00
Taiwan CHF 7.00
Thailand CHF 7.00
turkmenistan CHF 7.00
Uzbekistan CHF 7.00
Vietnam CHF 7.00
American Pacific CHF 7.00
Greenland CHF 7.00
Canada CHF 7.00
Mexico CHF 7.00
St. Pierre and Miquelon CHF 7.00
United States CHF 7.00
anguilla CHF 7.00
aruba CHF 7.00
Bahamas CHF 7.00
Barbados CHF 7.00
Bermuda CHF 7.00
British Virgin Islands CHF 7.00
El Salvador CHF 7.00
Fiji CHF 7.00
guadeloupe CHF 7.00
Guatemala CHF 7.00
Honduras CHF 7.00
Jamaica CHF 7.00
Cayman Islands CHF 7.00
Netherlands Antilles CHF 7.00
St. Barthelemy CHF 7.00
St. Kitts and Nevis CHF 7.00
St. Lucia CHF 7.00
St. Martin CHF 7.00
St. Vincent and the Grenadines CHF 7.00
Trinidad and Tobago CHF 7.00
Turks and Caicos Islands CHF 7.00
American Virgin Islands CHF 7.00
Antigua and Barbuda CHF 7.00
Argentina CHF 7.00
belize CHF 7.00
Bolivia CHF 7.00
Brazil CHF 7.00
Chile CHF 7.00
Costa Rica CHF 7.00
dominica CHF 7.00
Dominican Republic CHF 7.00
ecuador CHF 7.00
Falkland Islands CHF 7.00
French Guiana CHF 7.00
grenada CHF 7.00
guam CHF 7.00
Guinea CHF 7.00
Guyana CHF 7.00
Haiti CHF 7.00
Colombia CHF 7.00
Cuba CHF 7.00
Martinique CHF 7.00
Nicaragua CHF 7.00
Panama CHF 7.00
Paraguay CHF 7.00
Peru CHF 7.00
Puerto Rico CHF 7.00
South Georgia and the South Sandwich Islands CHF 7.00
Uruguay CHF 7.00
Venezuela CHF 7.00
Egypt CHF 7.00
bahrain CHF 7.00
Iraq CHF 7.00
Iran CHF 7.00
Israel CHF 7.00
Yemen CHF 7.00
Jordan CHF 7.00
Qatar CHF 7.00
Kuwait CHF 7.00
Lebanon CHF 7.00
Libya CHF 7.00
Oman CHF 7.00
Palestinian territories CHF 7.00
Saudi Arabia CHF 7.00
Syria CHF 7.00
United Arab Emirates CHF 7.00
American Samoa CHF 7.00
Antarctic CHF 7.00
Australia CHF 7.00
Bouvet Island CHF 7.00
British Indian Ocean Territory CHF 7.00
Cook Islands CHF 7.00
French Southern and Antarctic Lands CHF 7.00
French Polynesia CHF 7.00
Heard and McDonald Islands CHF 7.00
kiribati CHF 7.00
Cocos CHF 7.00
Marshall Islands CHF 7.00
Micronesia CHF 7.00
nauru CHF 7.00
Caledonia CHF 7.00
New Zealand CHF 7.00
niue CHF 7.00
Norfolk island CHF 7.00
palau CHF 7.00
Papua New Guinea CHF 7.00
pitcairn CHF 7.00
Solomon Islands CHF 7.00
Samoa CHF 7.00
St. Helena CHF 7.00
tokelau CHF 7.00
tonga CHF 7.00
tuvalu CHF 7.00
vanuatu CHF 7.00
Wallis and Futuna CHF 7.00
Christmas island CHF 7.00